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Managing your account
Ok now I have got started - how do I manage my account online?
Ok, so now I have got started how do I manage my account. Find the answers to frequently asked questions here.
If you have any further starter questions then view the contact OS directly.
I need to add a holiday to my account?
Once logged in, go to Preferences to add your holiday dates to your account, we will skip deliveries while you're away and restart them as soon as you're back.
Changing your delivery address.
Once logged in, go to Preferences to change any personal details.
Changing your password
Once logged in, go to Preferences to change any personal details.
You can update your password at any time online.
Changing your card details.
Your card details have to be entered with every purchase, as OS do not store card details helping to prevent fraud.
Viewing a statement.
To view your statement / Invoices or history of recent purchases, log in, click on My Orders.
Contact us
We set up our website to make it as easy as possible to order online. However, we also love to speak to you - so feel free to call us, someone is always available to help during our shop opening hours and we will be happy to take your order over the telephone or have a chat about the best options for you or offer any advice you might need to do with our products.
Click here to go to the contact page.
