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Ordering and Delivery general
Organically Speaking aim to offer you the best service possible, however we cannot guarantee that the service will be fault free. If a fault occurs in the using of our website service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
Occasionally access to the Organically Speaking website may be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone.
Delivery Schedule
We deliver all of our products in our own vans with our own friendly drivers to parts (but not all) of Surrey, Berkshire & Hampshire. We deliver to these areas on set days of the week and a minimum of 48hours notice is required for deliveries. We deliver to the rest of the UK using couriers.
To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition,deliveries made in our own vans are prepared in the early morning and delivered the same day, deliveries that cannot be made in our own vans are prepared by ourselves and orders are delivered by next day courier. Fresh products are sent packed in insulated cool boxes with ice packs.
If your order is being delivered in our own van we will deliver to your area on a set day of the week, this will either be a Wednesday, Thursday or Friday. When you register we will let you know which day our driver delivers to your area. If your order is being delivered by courier you can choose what day you would like it to arrive, we normally deliver Monday - Friday, if you need your order delivered on a Saturday we can arrange this with our couriers but there is an additional charge, please contact us for details. Please see order/delivery schedule below:
Order day: Monday - Delivery day: Wednesday (Own van and courier)
Order day: Tuesday - Delivery day: Thursday (Own van and courier)
Order day: Wednesday - Delivery day: Friday (Own van and courier)
Order day: Thursday - Delivery day: Tuesday* (Courier only)
Order day: Friday - Delivery day: Tuesday* (Courier only)
Order day: Saturday - Delivery day: Wednesday* (Courier only)
Order day: Sunday - Delivery day: Wednesday* (Courier only)
- following week
If you are having your order delivered by courier specific delivery dates can be selected during the checking out process. Due to the nature of the fresh produce if you are out your delivery will still be left (not returned to the courier depot). Therefore please let us know a safe place where you would like the delivery left if you are out. Alternatively you can select a different delivery address (such as a work address) if you prefer
Delivery rates
Own van deliveries
For deliveries made in our own vans there is a nominal £1 delivery charge, there is no charge for orders over £35
Courier deliveries
Standard delivery and packaging within the UK is charged at £6.75. For all orders over £75 (excluding hampers) standard delivery is free of charge. Standard deliveries are made Monday - Friday. If you require a Saturday delivery this can be arranged but there is an additional charge, please contact us for details.
The standard delivery charge is for one delivery to any single United Kingdom address.
Hampers and selected other products have different delivery charges and these are clearly identified in the product information detail.
In the event of non arrival, please contact us as soon as possible on 01252 845577
You do not need to be in to receive a delivery
Due to the nature of the fresh produce if you are out your delivery will still be left (not returned to the courier depot). Therefore please let us know a safe place where you would like the delivery left if you are out. Alternatively you can select a different delivery address (such as a work address) if you prefer.
Christmas produce and delivery rates
Christmas produce including hampers will be dispatched individually and specific additional delivery terms and conditions may apply. This information will be available with the product details.
With the exception of turkeys, last order date for Christmas orders will be the 16th December 2008 (subject to availability). Last order date for Turkeys and other meat joints for Christmas will be 5th December, (subject to availability so early ordering is advised). Turkey orders will be delivered week commencing 22nd December. Exact delivery dates for Christmas will be publicised on our website nearer the time.
